SparkleComm

Call center integrated solution

IVR/ACD
Outbound
WorkOrderManagement
Reports
Quality

IVR/ACD

ACD Automatic Call Distributor

IVR Interactive Voice Response

Queue

Incoming Call Pop-up Screen

Outbound

Robot Outbound

Predictive Outbound

Preemptive 0utbound

Outbound Plan Management

Work Order Management

Flexible Workflow

Accurate Retrieval Of work Orders

Work Order Aging Monitoring

Reports

Comprehensive Dimensions

Big Screen Display

Quality

Operational Indicator Monitoring

Real-time Recording Of Calls

Service Monitoring

Our Advantage

Continuously Improve Service Value

Intelligent Service

Deploy on demand, flexible settings. It is convenient to answer and make calls, IVR intelligent voice assists manual communication, and the call is clear and stable, providing customers with a high-quality call experience.

Outbound Call Capability

The outbound data is imported in batches, and the custom rules are automatically assigned. The line is stable, reaches customers effectively, and has multiple outbound methods to meet corporate outbound calls or more marketing needs.

Quality Inspection And Monitoring

Real-time dynamic monitoring to ensure the quality of agent services; multi-dimensional quality inspection and analysis, with comprehensive statistical analysis reports, allowing enterprises to evaluate the service quality and operating conditions of the call center.

Comprehensive Call Center Functions

Professional Idea
Well-built

Interactive Voice Response

Supports unlimited sets of unlimited level configurations, and can be combined with multiple conditions according to your own business needs.

Automatic Call Distributor

A variety of ACD ringing strategies, intelligently assigned to the seats, flexible, convenient and fast.

Incoming Call Pop-up Screen

Flexible pop-up function, the system will automatically pop up the relevant information of the calling user.

Real-time Recording Of Calls

No need to add other equipment, you can record all the calls passing through the system in real time.

Real-time Monitoring Of Agents

The administrator or monitor seat can monitor, tripartite, force-in, force-demolition, etc. to ordinary seats.

Voicemail

When the incoming user is temporarily unable to get the agent service, the unanswered voice mailbox is provided.

Satisfaction Evaluation

After the agent hangs up, the system automatically enters the satisfaction evaluation process and press the button to score.

Dialing Between Extensions

The extension numbers under the system can be dialed to each other free of charge, and the administrator can configure it flexibly.

Extension Number

Incoming users can hear the system prompt "The **** operator provides service for you".

Click To Dial

The agent can manually enter the number or select a key from the number list to dial.

Call Forwarding

Can be transferred to other extensions, external numbers, any IVR process, playback process, etc.

Blacklist

Numbers added to the blacklist will be blocked automatically by the system, and an empty number will be prompted.

VIP Number

The VIP number has the priority to access the seats, and the administrator can manage it flexibly.

knowledge Base

A knowledge base system with unlimited layers and branches. According to business needs, enter questions.

SMS Platform

Support SMS template customization, SMS group sending, SMS timing sending, SMS signature, etc.

Announcement

The announcement appears at the upper right of the agent interface, and authorized agents can be managed.

Internal Instant Messaging

Direct message sending between the agent and the agent can be a single message object @.

Statistics

Has a clear Reports function. Including: volume of incoming and outgoing calls, connection rate, etc.

System backup/restore

Intuitive operation interface, customizable time backup on time or manual backup.

Data Big Screen

Support professional visualization effects and custom chart effects to fully meet diverse visualization needs.