Data Operation of Call Center - Call center statistics, connection rates, customer satisfaction -SparkleComm Call center solution

The SparkleComm call center system has a clear statistical report function. Including: incoming calls, outgoing calls, missed calls, connection rate statistics, satisfaction evaluation statistics, traffic record statistics, etc. All statistical data in the system can be exported by Excel.
Custom statistical analysis: You can directly enter SQL statements to get statistical charts;

With the use of custom statistical analysis, the statistical chart can be directly displayed in the large screen frame;
Choose any of 8 large-screen layout modes, just enter the link, and then operate in full screen;